Understand
What actually happens?
When technology
gets messy, I help you
work out what should
happen next.
I help established businesses understand difficult workflow, systems and technology problems, then choose the sensible next move before committing more time or money.
From complex and unclear... ...to a clearer next move.
Real problems. Familiar situations.
Technology usually isn't the starting problem.
Most technology problems are really about people, processes, information and decisions. Here are some situations I often see.
Our systems don't talk to each other.
The automation works... most of the time.
We're entering the same information three times.
We've already spent money trying to fix this.
Nobody really knows why we do it this way.
We're being told to use AI, but nobody can explain where it belongs.
Before choosing technology, understand the work.
A practical approach
How I work
From a messy problem to a practical next move.
Untangle
What's the real problem and what's just a symptom?
Decide
What should change and what shouldn't happen yet?
Move
Turn the decision into a practical next step.
A focused, independent review
Decision Clarity Review
When the problem is clear enough to hurt, but the answer isn't.
A focused review that helps you understand what is actually happening, avoid the wrong next step and decide what to do next.
One defined problem. One primary decision. A clear next move.
Talk through a problem- 90 minutes
- Working session
- ≤ 4 pages
- Decision Memo
- 5 business days
- Typical turnaround
- $1,500 + GST
- Fixed fee
You receive a concise Decision Memo and a findings conversation. Implementation is not included.
The review can help you decide:
Fix or replace?
Whether the systems you already have can reasonably be made to work, or whether replacing something is the better path.
Automate or fix the process?
Whether automation will genuinely remove work, or whether the underlying process needs to be stabilised first.
Build, investigate or wait?
Is the sensible next move implementation, further investigation, using an existing provider, changing the process, or building nothing yet?
Real experience
25+ years solving difficult technology and systems problems.
From websites and ecommerce to complex integrations, automation, infrastructure and technical leadership.
25+ years
Working across technology and digital systems
14 years
Running a digital and web business
~9 years
As a CTO
72-site platform migration
Coordinated a complex platform and infrastructure transition at scale.
Custom ordering platform
Connected 20+ schools, 25,000+ students, product data and fulfilment.
B2B digital catalogue
Built an interactive digital catalogue for a national steel wholesaler, streamlining B2B sales.
- Websites, platforms and applications
- Ecommerce and
business systems - APIs and integrations
- Automation and workflow improvement
- Technical leadership and hands-on delivery
About Leith
I like problems where
the answer isn't obvious.
I've spent more than 25 years building, fixing and figuring out technology. What I enjoy most is being handed something complicated, understanding what is actually happening, and working out what should happen next.
I find the work your people shouldn't have to do, then build a better way to do it.
Melbourne, Australia
Let's start a conversation
Got something that's harder than it should be?
Tell me what's happening. You don't need to know what the solution is.
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